GTC
INTELLIGENT SENSORY CONCEPT SA
Anonimous society
Share capital of 334,320 CH
14 Rue du Mont Blanc – 1201 GENEVA
CH 429 686 644
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ISC MEDICAL
Joint stock company
Share capital of 3,000
625 Rue de la Croix Verte – 34090 MONTPELLIER
88460080000012
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1. Object
These terms and conditions of sale aim to define the contractual relationship between Intelligent Sensory Concept SA or BIOLUX and the buyer, and the conditions applicable to any purchase made through the website www.biolux.ch or www.bioluxgroup.com. These two websites are identical and can therefore be considered "the BIOLUX website." Purchasing a product through this website implies the buyer's unreserved acceptance of these terms and conditions of sale, which the buyer acknowledges having read prior to placing their order.
By placing an order with BIOLUX, the buyer declares that he enjoys the exercise of civil rights. Minors or persons under curatorship must, prior to any purchase, provide written authorization from their legal representative or curator before being able to place an order.
The company Intelligent Sensory Concept SA retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.
2. Products
The products offered are those listed on the BIOLUX website, www.biolux.ch or www.bioluxgroup.com , subject to availability. BIOLUX reserves the right to modify its product range at any time. Each product is presented on the website with a description outlining its main characteristics. Photographs are as accurate as possible but are not contractually binding.
3. Rates
The prices listed on the website www.biolux.ch are in Swiss Francs (CHF), inclusive of all taxes (VAT included), based on the VAT rate applicable on the day of the order. The prices listed on the website www.bioluxgroup.com are in Euros (€), inclusive of all taxes (VAT included), based on the VAT rate applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. BIOLUX reserves the right to modify its prices at any time; however, the price listed in the catalog on the day of the order will be the only price applicable to the buyer. The prices indicated do not include delivery charges, which are billed in addition to the price of the products purchased, according to the total order amount. A flat-rate shipping fee will be charged to the buyer as follows:
Participation in standard delivery costs (postpac Economy): CHF 17.90 incl
including guarantee on the package.
4. Order and conclusion of contract
BIOLUX only accepts orders from buyers domiciled in Switzerland or Europe.
In the event of an online order, the contract is concluded at the time of confirmation of the order by BIOLUX. This confirmation is sent to the buyer after validation of his order.
BIOLUX reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.
BIOLUX may unilaterally refuse to conclude a contract with the buyer.
In case of 1st order on our website, creation of a customer account or in case of entering contact details for an order without creating a customer account,
5. Terms of payment
By placing an order with BIOLUX, the buyer expressly authorizes BIOLUX to check its solvency with third-party organisations.
7. Delivery
Deliveries within Switzerland are handled by Swiss Post, and deliveries within France are handled by a carrier (such as Colissimo, Chronopost, UPS, DHL, or FedEx).
Delivery times indicated in these terms and conditions of sale are estimates only and do not constitute a binding commitment. Failure to meet a delivery deadline does not entitle the Buyer to any compensation from BIOLUX.
Delivery time for standard delivery shipments: 3-4 working days
After order confirmation and subject to full payment of the price of the products ordered, BIOLUX undertakes to process the order within one business day.
All products specified in orders placed with BIOLUX are intended for the personal use of the customers or the recipients whose name appears on the delivery address.
Where applicable, the customer agrees to pay upon receipt all present and future taxes, duties, levies, and other charges due in connection with the delivery of the products themselves; BIOLUX shall not be held jointly liable in this respect under any circumstances. Customers and recipients of the products are prohibited from reselling the products, in whole or in part.
Our rates and delivery terms are available in the “Shipping and Deliveries” section.
http://bioluxgroup.com/envois-et-livraisons.html
7.1 Delivery in Switzerland:
Upon receipt of the ordered products, the customer or recipient must verify that the delivered goods are functioning correctly and familiarize themselves with the operating instructions provided. If one or more of the ordered products are missing or damaged, the customer or recipient must make any necessary reservations with the carrier at the time of delivery. In the case of visible defects, the customer has the right to return the goods under the conditions stipulated in the product's operating instructions.
For reasons of availability of the products ordered, an order may be the subject of several successive deliveries to the customer. In the event that the customer would like the products ordered to be delivered to two separate addresses, the latter should place 2 separate orders.
7.2 Delivery in France:
In the case of delivery to a collection point, the Customer is notified of the arrival of their parcel by email. Upon collection, the Customer is asked to check the general condition of the parcel before signing and, in case of damage, to refuse delivery. However, if the merchant refuses to open the parcel at the collection point, the Customer is asked to report the incident to Customer Service within 72 hours of receiving the parcel by email, indicating the relevant order number and attaching a precise description of the condition of the parcel or damaged product.
Parcels are available to the recipient for a period of 10 to 14 days, depending on the collection point. Parcels not collected after this period are returned to the Seller.
If the order is returned to the Seller due to the Customer's failure to collect it within the specified timeframe, the order will be canceled and refunded to the Customer. In this case, the return shipping costs will be deducted from the amount refunded to the Customer (the amount deducted will be the same as the delivery costs due for the order not collected).
If delivery has not been made within 30 days from the date of the order, unless otherwise agreed between the buyer and BIOLUX. The buyer may set an additional period adapted to the circumstances to allow delivery. If even after this final deadline, BIOLUX has still not delivered the goods, the buyer has the right to terminate the contract.
8. Retention of title
The BIOLUX company retains full ownership of the products sold until full payment has been received from the buyer.
9. Product Verification and Passing of Risk
The buyer must check the products within 3 days of receipt and must immediately inform BIOLUX of any defects or damage to the products. In the absence of notice from the buyer within the aforementioned period, the products are deemed to have been received in good condition.
The transfer of risk passes to the buyer upon receipt of the products.
If the buyer returns the products, he bears the risks until receipt of the goods by BIOLUX.
10. Warranty
All products sold by BIOLUX are guaranteed for 2 years. The guarantee takes effect on the date of delivery and is justified by the invoice which accompanies the shipment.
Any defective product must be returned to BIOLUX for analysis and will be replaced with a new product.
11. Right of withdrawal
The customer has a withdrawal period of 14 clear days from the date of receipt of the products ordered (the day of receipt of the products is not counted in the period, the latter starting to run the next day). If this withdrawal period expires on a Saturday, Sunday, or a holiday or non-working day, it is extended until the next working day.
The period mentioned in the first paragraph runs from the day of receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods.
The customer exercises his right of withdrawal by informing BIOLUX of his decision to withdraw by sending, before the expiry of the period provided for, an unambiguous declaration, expressing his desire to withdraw to the following email address : This email address is being protected from spambots. You must enable JavaScript to view it. Where This email address is being protected from spambots. You must enable JavaScript to view it.
The customer must return the products, at his sole expense, to the address: within 14 days of the communication of his decision to withdraw, in their original packaging, unused and in perfect condition, without any trace or mark , with labels and any accessories.
The customer may be held liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics, and proper functioning.
If a return involves multiple products and the customer does not return all of them, BIOLUX will deduct the price of the missing products from the refund amount.
BIOLUX undertakes to reimburse the customer for all sums paid, including delivery costs, without unjustified delay, within 14 days from the date on which it is informed of the customer's decision to withdraw. . Nevertheless, BIOLUX reserves the right to defer this reimbursement until effective recovery of the goods or until the customer has provided proof of shipment of these goods, the date chosen being that of the 1st of these events.
BIOLUX makes the refund using the same means of payment as the one used by the customer for the initial transaction, unless the customer expressly agrees to use another means of payment and insofar as the reimbursement does not incur any costs. to the customer.
12. Intellectual Property
All elements of the website www.biolux.ch or www.bioluxgroup.com are and remain the exclusive intellectual property of BIOLUX. Without BIOLUX's permission, no one is authorized to reproduce, exploit, or use any element of the website, whether in the form of photos, logos, visuals, or text, in any way whatsoever.
13. Protection of personal data
Personal data is treated confidentially by BIOLUX, in accordance with data protection legislation. BIOLUX does not transmit any data to unauthorized third parties. You can find more information about this in the following chapter: Data protection declaration.
14. Dispute Resolution
These conditions of distance selling are subject to Swiss law. For all disputes or disputes, the competent Court will be that of Geneva.
For France, these conditions of distance selling are subject to French law. For all disputes or disputes, the competent court will be that of Montpellier.
Data Protection Statement.
1. Data protection: security and protection on the Internet
Data protection and security issues frequently cause uncertainty among Internet users. In order to alleviate these uncertainties through maximum transparency, we set out here our practices in terms of data collection when using our site: volume, purpose, mode of use and possible transmission. We also tell you your rights regarding the use of your data.
2. Personal data
Personal data is information relating to the personal or material condition of an identified or identifiable natural person, for example your surname, first name, address, telephone number or date of birth. Information not directly or indirectly related to you (number of users of a page or popularity of a website, for example) is not personal data. We collect and use them to optimize our site and improve its user-friendliness.
3. Scope and Purpose of Personal Data Collection
If you want to take advantage of the services on our site, we need the following information to complete the transaction:
- Salutation
• First Name Last Name
• Address
• Date of Birth
• Telephone number (yours or that of someone you designate) for any questions related to your order
• Email address for sending information about your order and confirmation
• Correspondence language
• Payment type / financial service provider
You provide us with this personal data by registering as a visitor or by opening a personal customer account.
Our website also saves by default, in order to ensure system security, the login data of users, the pages they visit, the date and duration of the visit, the types of browser and operating system. exploitation used and the site from which they arrived on ours. These data are recorded in an anonymous form, so that it is immediately impossible to link them to an identified or identifiable person.
4. Consent
By using your data when registering as a visitor, creating a personal customer account and/or using our site without registration, you confirm that you are aware of this statement and consent to the collection, processing and transmission of your data within the limits specified therein.
5. Use of cookies
We use cookies to make your visit to our site more enjoyable. These cookies help us to optimize the site, to facilitate navigation and, in general, to maximize its user-friendliness. Cookies are text files that are saved on the user's hard drive when visiting a website. They make it possible to keep information for a certain period and to identify the user's PC. If you accept our cookies, they will remain on your PC until you delete them. You can deactivate the collection and recording of your data by this service at any time on your browser.
6. Use of Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies, which are stored on your computer, to analyze your use of our website. The information generated by the cookie about your use of our website is generally transmitted to and stored on a Google server in the United States. Google ensures compliance with the data protection provisions of the EU-US Privacy Shield, to which it has subscribed with the US Department of Commerce (for more details on this Privacy Shield: http://europa.eu/rapid/press-releaseMEMO-16-2462fr.htm).
Google states that it does not combine the IP address transmitted by your browser as part of Google Analytics with other data sets, but rather synchronizes it with other Google system technologies such as DoubleClick (see details in the "User-Personalized Online Advertising" section below). It also states that it only transmits this data to third parties to comply with a legal obligation or as part of processing contractual data. By using our website, you agree to the processing of your data by Google, the type of data processing described above, and the stated purpose. You can prevent the storage of cookies by changing your browser settings. You can also prevent the collection and processing of data by Google by downloading and installing the browser plug-in available here: https://tools.google.com/dlpage/gaoptout?hl=fr
To learn more about the terms of use and data protection, go here: http://www.google.ch/analytics/terms/fr.html or here: https://policies.google.com/?hl=fr&gl=fr.
7. Use of social plug-ins
Our site may use third-party social plug-ins such as Facebook, Twitter or Google+. These plug-ins carry the provider's logo and can take the form of a "like", "Google+" or "Twitter" button. When you visit a site containing such a plug-in, your browser establishes a direct relationship with the provider's computers. The content of the plug-in is then transmitted directly to your browser, which integrates it into the site. The integration of the plug-in signals to the provider that you have visited our site. If you have an account with the provider and are logged in there, the provider can link the visit to your profile. When you interact with a plug-in (by clicking like or leaving a comment), your browser reports this directly to the provider, who records the information. If you disconnect, the provider will continue, thanks to the plug-in, to collect anonymous data, and to install cookies. When you reconnect to the supplier's site, this data can be linked to your profile. To find out more about the collection and use of your data by a provider, your rights in this respect and the means available to you to protect your privacy, please consult the provider's data protection information.
If you do not want providers to collect data about you through these cookies, you can select the Block third-party cookies option in your browser settings. Your browser will no longer send cookies to the server if content from other providers is integrated.
8. User-appropriate online advertising
Our site collects and processes in an anonymous form information on your user behavior (main and secondary pages visited, products examined, etc.). We use this data to offer you advertisements corresponding to your centers of interest and thus to offer you added value. To record your user behavior, we place a cookie on your computer, which we compare to the corresponding pixel tag on our site. To optimize our advertising offer, we use the tools listed below on a permanent or temporary basis, and we collaborate with the providers mentioned. This information is recorded under a pseudonym (a non-personalized identity number), so that it is impossible to identify you personally. You can prevent cookies from being saved by checking the refuse cookies option in your browser. You can also configure your browser in such a way that it asks for your consent each time it wants to save a cookie. Finally, you can delete the cookies stored on your PC at any time. We use the tools and vendors below to record data to tailor our advertising to our users:
Tool / supplier:
- Information on data protection and possibilities to object to the use of data ("opt out")
Google Adwords Conversion
• https://support.google.com/adwords/answer/1722022
• https://adssettings.google.com/u/0/authenticated
Google Dynamic Remarketing
• https://policies.google.com/
• https://adssettings.google.com/u/0/authenticated
Google Analytics
• https://www.google.ch/intl/fr/policies/
• http://www.google.com/analytics/terms/fr.html
• https://tools.google.com/dlpage/gaoptout?hl=fr
• https://support.google.com/chrome/answer/95464
Google DoubleClick
• https://policies.google.com/
• https://adssettings.google.com/u/0/authenticated
Adwebster
• http://adwebster.com/Pages/about/Data-Protection-Policy.aspx?lang=en-GB
• http://adwebster.com/Pages/about/opt-out.aspx
Criteo
• http://www.criteo.com/fr/privacy/
Facebook
• https://www.facebook.com/privacy/explanation
•https://www.facebook.com/login.php?next=https%3A%2F%2Fwww.facebook.com%2Fsettings%2F%3Ftab
Twitter
• https://twitter.com/fr/privacy
• https://twitter.com/personalization
BingAds
9. Use of customer data
If you place an order on our site via an active customer account, we process the corresponding specific data in order to enrich the personalization of advertising, but only to organize dynamic contents and to create target group segments. For example, to display brand-specific special offers or advertisements relevant to your interests (banner, website or newsletter). In addition, we merge all customer data to create non-personalized target group segments, which usually includes an assessment of age groups or the analysis of specific shopping behaviors. In doing so, we do not at any time use or enrich personal data outside of your customer account. Our system infrastructure protects your customer account against unauthorized access by multiple means. You can also exclude your own data from these evaluations at any time. To do this, contact us at This email address is being protected from spambots. You must enable JavaScript to view it.
10. Games, competitions and other events
On our site, we offer the opportunity to participate in games, contests or other events. Participation in these operations implies the collection and processing of personal data such as email address, name, postal address, etc. All personal data collected in this context is used in connection with the operation (determination of winners, notification, dispatch of the prize, for example).
11. Newsletter
On our site you have the possibility to subscribe to our free newsletter, which contains news, special offers, advertising, product information and competitions. To subscribe, you must provide us with the following information:
- Salutation
• First name, last name
• Email address
In case of 1st order on our website, creation of a customer account or in case of entering contact details for an order without creating a customer account, you will be automatically subscribed to our newsletters. You can unsubscribe at any time from your customer area or via the unsubscribe link in our emails. In case of problem, do not hesitate to contact us by phone at 026 425 87 87 or by e-mail: This email address is being protected from spambots. You must enable JavaScript to view it.
12. Forms
On our site, you have the possibility to contact us on all kinds of subjects. Depending on the subject of your message, you will have to indicate different elements on the form. Personal data such as call form, first name, last name, email address and reason for your request must be provided so that we can respond to you. You can also indicate your order number if your request relates to a particular order.
13. Data security
The transmission of the data goes through a secure SSL connection, so that no unauthorized third party can access it. The pages protected by SSL are those whose address begins with https://. Most browsers also display a small closed padlock, for example in the status bar at the bottom of the screen.
14. Transmission of data to third parties
No data is passed on to third parties.
15. Right of access and withdrawal
You have the right to object at any time to the archiving of your personal data, unless a contractual or legal provision opposes this. We inform you free of charge and on simple request from you on the archived data concerning you. You also have the right to correct, delete and block your personal data. Their deletion may come up against legal requirements, in particular for the data necessary for accounting. The data will be deleted if none of the reasons mentioned require their archiving. For any questions related to your personal data, please contact us at This email address is being protected from spambots. You must enable JavaScript to view it.
